Process Mining is applicable to all industries, as long as there is a process – or something that looks like a process – to be analysed, understood, managed or optimized.
Please find below a small compilation of possible applications of Process Mining in different industries.
FINANCE
Optimize costs and reduce risks associated with financial processes, such as credit analysis, financing, back-office operations, payment's charge, among others.
Support actions of customer enchantment, through customer journey end-to-end management, with special attention to service processes (IVR, Call Center and Digital), account opening, loans, among others.
INSURANCE
Improve risk analysis, claims, audits, compliance, surveys and field service hours.
Reduce Operating costs, optimize and support efficient customer service processes.
TELECOMMUNICATION
Optimize operations in OSS/BSS and field services, pinpointing opportunities for automation (RPA, orchestrator).
Manage customer lifecycles (onboarding, provisioning, billing) and improve customer care operations.
INDUSTRY - MANUFACTURING
Optimize the production process, reduce waste, and ensure the sustainability of your business.
Identify bottlenecks in the value stream, and reduce working capital, through a transparent analysis of all events.
Optimize your P2P process by automating activities, optimizing your cash flow and preventing unauthorized transactions.
HEALTH - HOSPITAL
Optimize your health care processes, track the patient's end-to-end journey, and support the review of medical care protocols and its compliance.
Optimize your institution's organizational processes providing cost reductions, supply optimization and benchmarking different branches.
SHARED SERVICES CENTER
Service request management, optimizing service request lifecycle, pinpointing opportunities for automation (RPA, orchestrator).
Reduce operating costs and support efficient administrative processes, such as Order-to-Cash (O2C) and Purchase-to-Pay (P2P) processes.
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You can only transform and digitalize your business when you see how it really runs. Get that visibility today for lower costs, better services and happier customers.
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Everflow mixes advanced Process Mining and Machine Learning techniques with Big Data and a streamlined User eXperience, to build an innovative, easy to use, platform that anyone can use to analyze and improve its own business and technical processes.
