Solutions
Process Mining is applicable to all industries, as long as there is a process – or something that looks like a process – to be analysed, understood, managed or optimized.
Please find below a small compilation of possible applications of Process Mining in different industries.
FINANCE
- Optimize costs and reduce risks associated with financial processes, such as credit analysis, financing, back-office operations, payment's charge, among others.
- Support actions of customer enchantment, through customer journey end-to-end management, with special attention to service processes (IVR, Call Center and Digital), account opening, loans, among others.
INSURANCE
- Improve risk analysis, claims, audits, compliance, surveys and field service hours.
- Reduce Operating costs, optimize and support efficient customer service processes.
TELECOMMUNICATION
- Optimize operations in OSS/BSS and field services, pinpointing opportunities for automation (RPA, orchestrator).
- Manage customer lifecycles (onboarding, provisioning, billing) and improve customer care operations.
INDUSTRY - Manufacturing
- Optimize the production process, reduce waste, and ensure the sustainability of your business.
- Identify bottlenecks in the value stream, and reduce working capital, through a transparent analysis of all events.
- Optimize your P2P process by automating activities, optimizing your cash flow and preventing unauthorized transactions.
HEALTH - HOSPITAL
- Optimize your health care processes, track the patient's end-to-end journey, and support the review of medical care protocols and its compliance.
- Optimize your institution's organizational processes providing cost reductions, supply optimization and benchmarking different branches.
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