Process Mining

“Process Mining is one of the most innovative and maybe the most exciting digital tools supporting companies on their journey towards digital transformation”
Lars Reinkemeyer, Process Mining in Action
Process Mining is the ultimate tool to streamline your business processes. It helps you remove friction and optimizes processes or customer interactions by making sense of event logs.

Transparency and business value are at the core of process mining. With it, business decisions are made based on data and facts, not only perception. Process Mining is to a business manager what an X-Ray is to an Orthopedist.

Events are gold mines to companies.

Using process mining, corporations can transform events into knowledge and actionable insights.

With Process Mining you can:



automatically reverse engineer your processes based solely on event logs (coming from ERPs, CRMs, SRMs, SCMs, PLMs, web sites, mobile apps, IVRs, etc)

Guarantee compliance

Guarantee compliance

contrast your process execution with your process model and indicate your non-conformances automatically. You can audit all your processes (not just samples) very fast and very cheap.



improve your business processes by indicating strong candidates for automation (long and repeatedly executed activities) and potential areas of process redesign (reworks, slow activities, bottlenecks).
Technically speaking, process mining converts event logs into models – process maps. Therefore, complex phenomena – such as business processes and customer journeys – can be analyzed and improved. Companies can reduce the time it takes to map existing processes (cutting down the effort to execute as-is analyses), easily make predictions about the future, automatically identify non-conformances and anomalous behaviour, and monitor process execution in real-time.


With process mining, you can:

Discover processes

Automatically calculate KPIs associated with your process

Verify compliance with pre-defined processes

Analyse the process according to additional event dimensions

Define action points to avoid customer churn according to their behaviour pattern

Identify bottlenecks, reworks and faulty processes

Pinpoint opportunities in customer journeys to upsell and cross-sell

Monitor your process based on a pre-discovered historical baseline

Track positioning and the lifecycle of an asset

Identify the best activities to be automated in a process (with RPA, for example)

Why Should I Care about Process Mining?

According to Gartner, Process Mining is key to unlock digital transformation, AI and automation. Actually if feeds itself from those technologies, at the same time that it is key to identify the best opportunities do apply these technologies to transform your business.Process mining is not another wave. It is a tsunami. It is so big that the Financial Times predicts it will be a concept as common as the industry 4.0.Last, but not least, Markets and Markets predicts that the process mining industry wil be worth over 1.4B by 2023.

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You can only transform and digitize your business when you see how it really runs. Get that visibility today for lower costs, better services and happier customers.