In this new world of mobility, IoT and social networks – there is one resource that is never scarce: events. Systems – such asERPs, CRMs, SCMs -, IoT devices, social interactions, and web sites generate events, lots of events. They usually end up residing in log files or log records in databases. According to Gartner, we truly live in the Internet of Events era.
Events are gold mines to companies.
Using process mining, corporations can transform events into knowledge and actionable insights.
How it works
By simply using 3 pieces of information
date and time of occurrence
a case id
such as a ticket id, e.g.
an activity id
something that happened to that case
Process Mining can discover the underlying processes that are involved in those events.
With process mining, you can:
automatically calculate KPIs associated with your process
verify compliance with pre-defined processes
analyse the process according to additional event dimensions
define action points to avoid customer churn according to their behaviour pattern
identify bottlenecks, reworks and faulty processes
pinpoint opportunities in customer journeys to upsell and cross-sell
monitor your process based on a pre-discovered historical baseline
track positioning and the lifecycle of an asset
identify the best activities to be automated in a process (with RPA, for example)
Why Should I Care about Process Mining?
According to Gartner, Process Mining is key to unlock digital transformation, AI and automation. Actually if feeds itself from those technologies, at the same time that it is key to identify the best opportunities do apply these technologies to transform your business.
Process mining is not another wave. It is a tsunami. It is so big that the Financial Times predicts it will be a concept as common as the industry 4.0.
Last, but not least, Markets and Markets predicts that the process mining industry wil be worth over 1.4B by 2023.
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Everflow mixes advanced Process Mining and Machine Learning techniques with Big Data and a streamlined User eXperience, to build an innovative, easy to use, platform that anyone can use to analyze and improve its own business and technical processes.