Is it Process Mining just like a specialized sort of BI? People often ask me this. Though a common question, to me, it sounds just as weird as: “isn’t a unicorn just a type of pony?”. Well ponies and unicorns do look alike, just like BI and Process Mining do. But they are all different […]
Or how can you manage what you can’t see? It still mesmerizes me how many organizations embark on digital transformation journeys, huge automation or optimization projects without using Process Mining. I keep wondering: how can you manage what you can’t see? I have always been a big sports fan. However, I am more attracted to […]
Process Mining in the Digital Economy: Excellence in Operations to Improve Customer Journeys and Experience The digital economy is upon us and nothing represents it better than O2O (Online to Offline) solutions. From Uber to AirBnB, from Amazon Prime to Uber Eats, combining a traditional, physical, offering (transportation, housing, retail, food, ..) – the offline […]
