One of the key applications of Process Mining today is automation and digital transformation. It doesn’t take much to realize that both automation and digital
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reduce costs, and unveil new revenue streams.
Process Mining is applicable
to all industries
- Optimize costs and reduce risks associated with financial processes, such as credit analysis, financing, back-office operations, payment's charge, among others.
- Support actions of customer enchantment, through customer journey end-to-end management, with special attention to service processes (IVR, Call Center and Digital), account opening, loans, among others.
- Improve risk analysis, claims, audits, compliance, surveys and field service hours.
- Reduce Operating costs, optimize and support efficient customer service processes.
- Optimize operations in OSS/BSS and field services, pinpointing opportunities for automation (RPA, orchestrator).
- Manage customer lifecycles (onboarding, provisioning, billing) and improve customer care operations.